Privacy Policy

At Aryz Tours and Travel, we respect your privacy and keep your personal information safe.

Personal Data – We collect only the details needed for visa & passport applications, ticketing, insurance, and tour & hotel bookings.
Use of Information – Your data is used only to process your travel services and improve your experience.
Sharing – We share information only with trusted partners like airlines, embassies, hotels, and insurance providers.
Security – We protect your data with strict security measures.
Your Rights – You can request to access, update, or delete your information at any time.

Refund Policy

Our Refund Policy outlines the conditions under which clients may be eligible for refunds. By booking with us, you agree to the terms below:

Visa processing fees paid to embassies are non-refundable, regardless of approval or denial.
Aryz Tours and Travel service/handling fees are also non-refundable once processing has started.

Refunds on air tickets depend strictly on the airline’s refund and cancellation policies.
Some tickets may be fully refundable, partially refundable, or completely non-refundable.
Service charges and booking fees from Aryz Tours and Travel are non-refundable.

Insurance premiums are generally non-refundable once coverage has been issued.
Refunds may only apply if the insurance provider’s policy allows cancellation within a grace period.

Deposits made for tour packages are non-refundable but may be transferable to another booking (subject to availability).
Refunds depend on agreements with hotels, lodges, transport providers, and tour operators.
Cancellations made within 7–14 days of the tour start date may incur partial refunds, but cancellations made less than 7 days before travel are non-refundable.

Refund processing timelines depend on third-party providers (airlines, insurance companies, hotels, etc.) and may take up to 30 working days.
Aryz Tours and Travel will not be held responsible for delays or denials of refunds by third parties.
All approved refunds will be made in the original mode of payment (bank transfer, mobile money, or cash).